17 Innovation And Digital

Leadership isn’t just about making decisions, it’s about being able to adapt, innovate, embrace change and learn from what works and what doesn’t. 

Creating the culture and conditions to spark new ideas and enable innovation can help your organisation and its networks to thrive and rise to the challenge of tackling inequalities.

What's innovation?

Innovation is a broad term that’s hard to define. Some associate it with the creation of new, big technology, radically creative ideas or digital solutions. But the reality is that innovation is a spectrum. At its simplest it’s about exploring different ways to make positive changes. Embracing innovation and tackling inequalities go hand in hand.

18 Innovation And Digital

Sport England defines innovation as:

“Applying a creative mindset, generating ideas and experimenting to make positive changes that improve people's experiences of physical activity. It is an approach that puts people’s needs at the heart, continually learning and adapting to remove the real-life barriers they are facing”.

Role of leaders

Leaders have an exciting opportunity to encourage and support their teams to embed good innovation practices, generate new ideas and ignite a spark in others to do the same.

By being curious, listening, innovating and learning, all leaders can play a part in breaking down the barriers that prevent people from accessing opportunities to be active.

We’ve connected with leaders around this topic. Many are excited by innovation and have successfully created the culture and conditions for it to flourish. However, others feel daunted by the concept and lack confidence when it comes to trying different approaches in their work to tackle inequalities. 

Our Chair, Chris Boardman CBE, explores the role leaders can play in creating a culture of innovation and the importance of challenging the fear of failure so we can move forward and do things differently. Watch it here!

The video begins with a trio of logos displayed on a purple screen. The Leading the Movement logo appears in the centre of the screen followed by The National Lottery and Sport England logos beneath. White circular graphics spiral in the top left, and bottom right, corners.

Background music starts and continues throughout the video. Subtitles appear at the bottom of the screen and accompany the voiceover. 

The frame transitions to show Chris Boardman CBE. He’s sat facing the camera in a white shirt in front of a white background. This scene remains for the entirety of the video. A lower third banner appears in the bottom left corner, it’s a white box with a purple shadow and reads Chris Boardman CBE followed by Chair, Sport England.

Chris Boardman’s voice, and the accompanying subtitle, begin: “Hello, I’m Chris Boardman, Chair of Sport England and welcome to this innovation video.

So, Uniting the Movement is all about innovation. That is the point of it. It is stopping doing things the same way that haven’t been getting the results that we wanted and started to explore doing different.

In the case of United Movement, it’s actually, it started to define success more people active, less people inactive, and then started to follow the pathway all the way back to find out what is really in the way. And incredibly, it’s found that the barriers are often a long way from the playing field. But if those are the things that must be true to get change, then that’s where the focus must be. And that attitude has got to go all the way through everything that we do, and innovation is at the heart of it. Focusing on the outcome, not the activity, and daring to think differently, bringing new voices into the conversation.”

A flash of white appears across the screen cutting to the next segment. No changes appear in the subsequent scene.

Chris continues: “So leaders throughout the system, wherever you are right at the top or embedded in the works, you have a massive role to play in how things work because you set the scene your attitude to how we do things to attitude to failure. All of these things enable or disable other people from taking risks, from exploring and doing things differently.

I certainly want to work, and I imagine people watching this do, with people who want to create the change. So first of all we have to define the success and if what we’re doing now doesn’t get us there, then we have to find a way to be okay with changing it.”

A flash of white appears across the screen again to transition into next segment.

He continues: “To develop or innovate is essentially change and with it change brings fear of failure. So the key to be able to innovate is for the individual to be fascinated by change. Having an idea that can bring a positive change, going and doing it, measuring that difference, looking at the difference, and that’s the bit that should hold the tension and seeing what can be learned, and then applying it.

And if that’s done with a group, that attitude and that approach to looking at the results, whether it went in the direction you wanted or it didn’t, that fascination with the change, what caused it, what do we need to do differently now, is a really positive way to do things and it could create an innovation culture.

The best leaders are curious and they are fascinated by how things work and that enables other people, it enables them to hear, but it enables other people to be involved in what comes next and that creates a culture of innovation and change.”

A flash of white appears across the screen again and the video continues.

Chris says: “I think the other thing that top leaders do is they look outside. They don’t necessarily look inwards they look outwards. They ask people who have nothing to do with this topic, what their opinion is, because it’s often ignorance that unlocks change. I found it leading the research and development team for British Cycling. We had, very quick cameo of a story. I worked, on all of the equipment and clothing and everything else for British Cycling, we spent a lot of time in wind tunnels.

We had a woman called Sally Cowan from the underwear industry because she knew about textiles. We had a guy called Demetrius Katsanis who designed bulletproof seats for helicopters because he knew about composites. We had a guy called Rob Lewis from Formula One because he knew all about aerodynamics, our biggest resisting force in the sport of cycling. All of those people knew nothing about cycling, but they asked the best questions, all about how to make people go faster that were relevant to them. They weren’t constrained by history, as we often are in organisations, this is how it’s always been done. They were looking at the demands of the event rather than the history of it and that really gets change.”

The video breaks briefly with a white screen.

Chris continues: “Top tips for me, for leaders are, first of all, be curious, be fascinated first, give yourself permission to not have to come up with the answer because then other people around you can speak and you’ll find out things that you didn’t know. Second, and related to that, is to own the question, not the answer. So you engage all of those imaginations that you’re involved with, rather than everything having to depend on whether you can think of an answer or not.

So, be the owner of the best question, be comfortable leaving the big pause and asking follow ups to probe to get more. So, the best question is what defines the best leader. And lastly, enjoy it, because attitude is a choice and if people can see that you’re fascinated by change and difference rather than focused on failure or success, then they feel they have permission to innovate, to try different, to take a bit of risk.”

The video breaks and returns to Chris who concludes by saying: “So a final thank you to any leaders out there who are really focused in on tackling inequalities, something that I’m very, very passionate about. I hope the things that you’ve heard are useful and go out there, be curious and don’t be afraid to do different.”

The shot of Chris fades out and is replaced with a purple frame. A series of Leading the Movement icons appear at the top of the screen. These include the inequalities icon (a circle of people around a justice scale), the leadership community icon (a circle of connected hands ), the partnerships and networking icon (a circle of connected people), the learning and resources graphic (a computer screen with videos, microphones and paperwork attached), the mentoring icon (two people in conversation), the place-based working icon (a collection of people around a location pin) and the ‘Your stories’ icon (a person with a speech bubble).

The icons bleed into a white marks before transitioning into the words Leading the Movement, this then covers the whole screen. The title shrinks to the top of the screen allowing space for The National Lottery and Sport England logos to appear beneath. At the bottom leadingthemovement.org is shown in white text.

The background music ends. The video ends.

Mindsets, behaviours and best practices

Leaders who successfully establish a culture of innovation often exhibit similar mindsets and behaviours. Adopting the best practices set out below can help you to drive innovation and enable your teams and projects to develop and flourish.  

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Put the problem first

Be inquisitive and scrutinise the problem first so that you have a deep understanding of it. Ask the right questions of the right people and avoid jumping straight to the solutions. 

Be people-centred

Put real peoples’ needs at the heart of everything. Champion a user-centred approach, not just in the work you lead externally, but within your own organisations too. Ensure your community and teams have a say in the decisions which impact them.

Value skills and experience

Assemble a diverse, multi-disciplinary team. When you’re establishing new projects or ways of doing things, take time to ensure you have the right mix of skills, expertise and experience around the table. Welcome diverse perspectives and empower your team to make decisions and learn new skills along the way.

Take small steps

Give your teams the tools they need and encourage them to be agile in their approach. Stay focused on your purpose, yet enable your team to continually reflect, learn and adapt as they go, creating space to fail in a controlled way.

Be open

Share as you go. Establish good, open working practices. Communicate your plans and progress with internal teams and wider partners to improve cross-team and cross-partner collaboration. Share honestly along the journey as you go, not just at the end.

Reframe failure

Prioritise learning when things don't go to plan. Lead by example and encourage your teams to reflect on when things have worked and when they haven’t. Reframing failure to focus on what you’ve learnt helps create a culture of learning.

Look to the future

Encourage your teams to consider longer term impact and prioritise sustainability from the offset. This helps to ensure everything you do improves things in the future and can help to minimise short-term thinking or unanticipated consequences.

Embrace uncertainty

Be brave and welcome new approaches. Acknowledge your own vulnerabilities openly and be honest about not having all the answers. Be brave and welcome new approaches, even if the way ahead feels unclear. Support your teams and partners to turn trepidation into excitement about the possibilities that lie ahead.

You can read more on these by exploring our innovation and digital best practices on the Sport England website.

Reflective questions

Thinking about these mindsets, behaviours and practices:

  • Which do you currently do well?
  • What might you need to focus on? 

It can be helpful to do this individually and with your team or organisation. 


 

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Areas for action

We know it may be daunting, but the best way to bring innovation practice to your work is to just give it a go! 

Our areas for action are designed to help you throughout all stages of your innovation journey.

Identify the challenge or problem you need to respond to, who's experiencing it and what you do and don't know about them. 

This will help you and your team plan how to gather the insight needed to give you a detailed understanding and enable you empathise with those experiencing it. Doing this provides a solid foundation for generating new and innovative ideas.


Introduce more creativity and fun into your meetings, consultations or workshops and be intentional about creating time and space for this.

It can stimulate new thinking, ideas and collaborations. Running ideation sessions, reframing the challenge or problem as opportunity and getting people to work together to generate ideas at pace are helpful techniques.


Find clarity and prioritise ideas based on their likely impact, value and viability.

Consider the level of impact they’ll have, how actionable they are, if they’re within your control, if there’s an appetite for them (from those experiencing the problem or challenge), and how feasible, viable and sustainable they’re likely to be. Having an agreed criteria is helpful for this.


Take time to make sense of, reflect on and share learning.

Doing this at regular intervals helps you and your team understand what’s going well, what’s not, why and what you can learn from it. Learning from success, reframing failure and continually adapting your approach is important for innovation.


Regularly collaborate and connect with others.

Being honest, open and reflective helps to create safe, brave spaces for people and innovation to flourish. It also helps to strengthen relationships and connections. Having regular check ins, huddles, show and tells and sharing notes are effective ways of achieving this. 


Our Innovation Playbook, developed in partnership with the Innovation Unit, is full of tried and tested tools, examples and templates to help support you and your teams work through these hints and tips.

Reflective questions

  • Start a discussion on innovation with your team. What are the biggest challenges, problems, projects or pieces of work that would be useful to use to test some of the Playbook tools on?
  • Which section(s) of the Playbook most resonate with you?


24 Coaching And Mentoring Hero

The role of digital

Innovation doesn’t require a digital element but, in some contexts, digital can drive innovation and create new opportunities to tackle inequalities in sport and physical activity.

Find out more

Further resources

Leadership can feel lonely at times, so remember that you’re not alone. There’s an entire community of leaders who are committed to tackling inequality in sport and physical activity. Whether you’re new or used to working innovatively, it’s good to share what you’re doing and don’t be afraid to ask for advice from colleagues, partners, experts and other leaders. 

We’ve got a few great resources linked below that provide further information and can help you get started.  

 

  1. Innovation and digital support
  2. Innovation Playbook
  3. Innovation best practices guide - Sport England
  4. Together an Active Future (TaAF)
  5. Lauren Perkin - Your story
  6. Youth Voice Innovation Storybook
  7. Digital inclusion and physical activity
  8. The Digital Futures Survey - UK Active
  9. OpenActive - Sport England

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